Terms and conditions

Arrival and departure

The arrival and departure times for your reserved pitch are stated on the website and/or your confirmation. Arrival is possible from 1:00 p.m. to 8:00 p.m. Departure must take place before 12:00 noon.

Price

The rates shown on the website are the currently applicable prices, but are not binding. Except for typographical errors, unforeseen changes in VAT, levies, government surcharges or obvious mistakes, the prices communicated remain unchanged during the calendar year concerned, except for special offers/promotions. Online rate calculations are not binding if they differ.

Campinastrand reserves the right to change prices and/or charge a surcharge, for example due to changes in energy prices.

The price of an annual pitch always excludes electricity consumption and the annual municipal tax. The annual pitch rate applies for one year and is non-refundable. Electricity usage is billed at the rate listed on the “Prices” page. The annual municipal tax of €145.00 is charged between April and August.

Reservation

Reservations can be made via the website or at reception. Online reservations are not binding; binding changes may be made on arrival in accordance with the general conditions and applicable rates.

Payment terms

After receiving your confirmation, 100% of the total amount must be paid immediately. The stay must therefore be paid in full before arrival.

If all or part of the payment is not made within the stated deadlines, we reserve the right to charge additional costs or cancel the reservation entirely.

Deposit

For certain camping pitches, a cash deposit must be paid on arrival. The amount is stated on your confirmation. The deposit is refunded on departure during reception opening hours, provided that:

– The pitch is left tidy and clean.

– No disturbance has been caused to other Campinastrand guests or nearby residents.

– If damage to the pitch exceeds the deposit, the difference must be paid before departure.

Changes to confirmed bookings and refunds

– Changing to another accommodation free of charge is only possible if the new rental price is higher than the original. The difference must be paid on site if changing during the stay, or otherwise within the deadline on the new confirmation.

– For all cancellations from 8 days before arrival, no refund of amounts paid is possible.

Cancellation

1: A cancellation will only be processed if requested in writing.

2: A reservation may be cancelled up to 8 days before the stay, subject to a 10% administration fee.

3: No refund will be made for cancellations within 8 days before the stay.

4: No refund of payments will be made in the event of early departure or arrival later than booked.

5: Campinastrand reserves the right to cancel a reservation without stating a reason. This cancellation cannot give rise to any compensation. Under normal circumstances, the amount paid will be refunded. In extraordinary circumstances or force majeure – for example a natural disaster, pandemic, war, or internal or external force majeure (caused by a third party or government authority) – Campinastrand will issue a voucher for the amount already paid, valid for one calendar year after the original arrival date. This voucher may not be transferred to a third party without written permission from Campinastrand and cannot be exchanged for cash or bank credit.

Liability and rules of conduct

1: Campinastrand accepts no liability for loss, theft, damage or injury caused to or by its guests or nearby residents, regardless of how such damage or injury occurred.

2: Participation in activities organised by Campinastrand or third parties is entirely at your own risk.

3: All Campinastrand guests must respect and comply with the campsite rules (available on this website, provided on arrival or referred to in the confirmation).

4: Guests who cause disturbance or nuisance may be removed after a warning, without a refund of payments or the deposit.

Refusal of admission

We reserve the right to refuse admission to guests who do not belong to our target group, such as itinerant families or groups, travelling workers, motorised clubs or large groups, unless this has been disclosed in writing (by letter or email) when booking or explicitly stated on arrival and accepted.

Amendment clause

The holiday park is entitled to amend the general terms and conditions and the campsite rules unilaterally. The latest versions of the general conditions and campsite rules are available on this website or for consultation at reception.